412-446-0700 | 250 Clever Rd., McKees Rocks, PA 15136

en English
en English

Non-Discrimination/Privacy Policy


Citizen Care is committed to protecting your personal privacy. We will not disclose your personal information or identify you to unaffiliated third parties.

The success of Citizen Care in achieving its mission is critically dependent on maintaining the trust of the persons we support and all those with whom we interact. This trust, in turn, is built on honoring our commitment to respect your privacy. Citizen Care has created this privacy statement to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this website.


Citizen Care is committed to maintaining and protecting the privacy and confidentiality of all persons supported under the direction of the Health Information Management Department.

  1. Protecting Client Health Information:
    The health information management department restricts the release and/or disclosure of our persons supported protected health information by maintaining compliance with the Federal Health Insurance Portability and Accountability Act (HIPAA) and the Pennsylvania Mental Health Procedures Acts.
  2. Electronic Client Record:
    Citizen Care utilizes computer technology to document and store protected health information in an electronic client record system. The system provides access to service providers who coordinate the treatment of persons supported involved in a variety of programs. The system also incorporates a client record inventory that allows us to track paper documents.
  3. Authorization to Release Health Information:
    Citizen Care responds to questions from persons supported and requests for release of information according to the HIPAA privacy and Mental Health regulations.
  4. Quality Assurance:
    Compliance audits are conducted concurrently and post-discharge to assure that state mental health and federal Health Insurance Portability and Accountability Act regulations are being followed. 


This website has security measures in place to protect the loss, misuse and alteration of the information under our control. Firewalls are in place to prevent unauthorized access to our systems. A firewall controls traffic between the Internet and our internal network and protects your information stored within our systems from outsiders. Systems are monitored for suspicious activity to prevent any breaches in security. Any data provided by you sits behind this firewall.

We Collect and Use Information in the Following Way:

You are not required to submit any personal information to use the unsecured areas of this website.

Our site uses web-based forms that allow customers to communicate and conduct business with us. Examples may include registration for classes, request for information and services, and online resume submission for job postings. Data collected will vary based on the business need. Information such as email address and mailing address is collected when needed to respond to a specific user inquiry. Your email address is used to contact you when needed in the normal course of business.

Citizen Care uses a registration/login process for access to secure, private areas of our website. Individual access to this information is password protected. You are the only one who has access to your password. You can change your password at any time. You should always log out and close your browser when you’re done with your session to ensure that others cannot access your personal information.

We gather technical information, such as your personal computer’s IP (Internet Protocol) address or browser type, to help diagnose problems with our server, derive site usage statistics, and to administer our web site. You will never be personally identified. Traffic between Citizen Care and the Internet will at times be recorded for analysis (technical and physical).

Citizen Care utilizes cookies in conjunction with certain applications, including our web security application, to allow you to easily move through secured pages once you have logged on. At times we may use cookies to confirm that you have accessed an online course or to administer certain surveys to allow a user to reply to a survey only once.

We will never sell, rent, or give away your email address.

Links & Other Vendors

This site contains links to other sites. Citizen Care is not responsible for the privacy practices or the content of such websites. You should read and understand the privacy statement of any website you access. Citizen Care contracts with other vendors to provide services and information to our website users. We may disclose information to such affiliated third parties that perform services for us in the processing of this site or servicing of your transaction. These vendors are contractually obligated to keep your information secure and private.

Skip to content